Sales Terms
We rely on a 100% satisfaction guarantee and therefore believe that you should not pay for something you don't like. If you are not happy with our product, send us an e-mail and we will arrange a refund. If there is something wrong with the product you received, don't hesitate to contact us.
Payment:
- Our customers are charged when the order is placed in the store. We use the most common payment solutions through third-party providers.
Delivery:
- We only use express delivery on our products. The package will be shipped the first working day from the date of the purchase. Our shipping time is between 4-7 days worldwide.
Right of withdrawal:
- The customer has 14 days of the right of withdrawal from the date of purchase. To have the right for a full refund, the item needs to be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at support@thenordicstorm.com. We will send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Complaint:
- We have strict quality control at our factories, but mistakes do happen. If there is something wrong with our products, send us an e-mail at support@thenordicstorm.com. We will send you a return shipping label, as well as for instructions on how and where to send your package.
Conflict:
- We want our customers to feel safe shopping online products. Our team of support will respond to your request at a maximum of 24 hours after the complaint was sent.
Company information:
- The Nordic Storm is owned by Bryng Film
- Organization number: 993 069 809
- Phone: +47 900 60 701
- Adresse: Jernbaneveien 4, 0667 Oslo Norway